We believe that everyone should be treated fairly and equally when they are using our public services.
At the beginning of the PLP people with lived experience of poverty stated that the attitude shown to them by some of their fellow Glaswegians - and staff in public service offices - was demeaning, and some felt this was worse than having no money or a job
We held a survey of public service workers to measure their opinions on service users (this report can be downloaded using the link below)
We used this feedback and other research to develop a training and awareness course for our public service staff.
The training was developed by a collaboration of public service staff and community volunteers and distributed to a number of front line services. Staff at these front line services have been made aware of the availability of the course and - as of June 2016 - over 2,000 staff have taken the course.